Pros
Pay is decent/ Benefits are nice
Cons
Management within my department was completely unprofessional. Promotions were based on gender and appearance and had nothing to do with performance. Work was extremely repetitive and the quality standards were ever changing. Performance was measured with unrealistic goals and there was no competition between employees. Fear was used as a way to keep employees in line; say the wrong thing and you risked being terminated. Positions were created out of thin air to give the feeling of a promotion without the pay raise or the title. In almost three years of working for this company my contract was changed 3 times, once to decrease the pay, and two to increase the hours without adequate compensation. Advice to Senior Management – Stop pretending that you are still in college! It's time to grow up and start treating employees with a little bit of respect. Reward employees for creativity and innovation and stop promoting based on how good people look in the morning. Hire a consultant and overhaul the management, at least within the gateway call center. I would NEVER recommend anyone work within the gateway call center. You'll realize what I'm talking about when you wake up one day and realize how much you hate your life. This is a review from 2010. Nothing has changed.