Pros
Benefits are great! For Arkansas job market, it is the best job for the money that I’ve had since living here! I think it’s got the support you need as far as supervisors and overall staff in various departments like HR. They promote your success as an individual just as much as they do for your success with staying with them as a company! There is great opportunity as far as overtime and moving around within the company! I Worked from home during covid and it has been a real blessing for me to be able to do that.
Cons
It’s a call center so you will be on the phone all day long which is expected but it can get to you some times. Also it’s high turnover-all call centers are-which puts a lot of stress on the current employees when we have gotten short handed. This week we have had 80 waiting calls all week with 30 minute hold times which does make for grumpy customers. The quality scores can be stressful and we don’t see them in a timely manner as the supervisors are just as busy as well. High call volume means supervisors are taking calls as well. Usually I don’t know my quality scores until the end of the month which is a big deal to me as I want to know how I am doing throughout the entire month.