Too big to function. - Customer Service Associate II Banking FIS Employee Review

Awful 3rd party background check process Lengthy training that still lacks substance Little to no feedback during training. FIS provides customer service for many differ companies. For my specific department ther was. 3 weeks of classroom training and 3 weeks of hands on controlled environment training. For three weeks I readied myself to become a subject matter expert for a telephone bankers position. The class work was overwhelming due to the amount of information, lack of organization of the information, and confusing due to trainer constantly changing what was written in the presentation we took notes from. After completing the classroom portion and scoring high on written assessments, I was given the opportunity to complete 10 or so calls with a fellow trainee and then three weeks working alone on the phones. During that time my trainer listened to 3 of my calls and the only feedback I was given was to "keep up the good work". I received recognition 3 times from my supervisor in response to customers reporting me for giving great service and was even approached by several fellow trainees for assistance during calls. After hands on training I was to be certified by having 5 calls monitored and scored. I scored 100, 82, and three 0's. I failed three calls soley for missing something that was never stressed during training. I was then escorted to HR and terminated. I did not know unwound be let go for this specific circumstance and further more I was told that the outcome of my certification would bar me from applying to any other job in any other department of the call center. I have since found out that 3 out of 5 of us failed for the same reason.