Pros
The people, especially my co-workers. Driven, smart, funny, and willing to share to make me and everyone else better. Part of the work, when working with clients, is great. You get to help companies make good decision about risk transfer. A lot of flexibility with style and approach.
Cons
As a company, especially the smaller business units, they are losing focus. Over the past few years there has been a lot of focus on creating internal system to keep everyone up to date on the status of every account. Lots of busy work, that only helps audit personal and very senior management plug in an account with little effort, but ads a lot of busy work taking away from time for client interaction. This is leading to a sense of micromanagement, and at it worst a sense of distrust. There are also issues with the roll out of new policies, not enough interaction between underwriting management and engineering management. A number of policies and practices that are required by one branch, but not supported by another.