Great environment with supportive management and friendly staff - Esthetician Faced The Facial Studio Employee Review

Employers ensured I had a steady clientele (very big deal as a new esthetician in ATL), work/life balance was encouraged, there were tons of support/incentives in meeting my goals, employees felt like a team not competition (we would help each other with product knowledge, case studies--course of action plan, and technique. Loved the continuous education and keeping products and modalities updated and with the times, beautiful aesthetic(working in a beautiful, calm and clean environment is very important to me) monthly complimentary facials, discount on products, product gratis, PTO, 401k…need I say more!?

Wish there was a Faced Facial Studio where I live now, I really miss working there!!!

Gratis incentives, customized treatments, friendly coworkers. I have worked with estheticians and studio hosts who are resilient and professional. We have single handedly maintained the brand’s reputation while management offers little to no support.

While FACED is marketed as a "community," the reality is a high-pressure environment where resources are allocated due to favoritism. This creates a divide between staff rather than improving the "family" atmosphere management claims to value. The most concerning shift during my 3 years at Faced was the transition of the pay structure. By moving from a percentage-based commission to a flat-rate fee, the company detached service price increases from employee compensation. This allows the business to scale its revenue without sharing those gains with the providers responsible for the work. Additionally, new hires are being brought in at rates significantly below industry standards, leading to a noticeable decline in morale and transparency. I will also take this time to point out, as a white employee, that the disparity in how POC staff are treated versus their white counterparts is impossible to ignore. There is a distinct sense of who leadership considers "brand-aligned" and who they consider "disposable," which is particularly distasteful given the local demographic.