Pros
- Currently sole company for 911 transports in Aurora district via contract. - Most shifts are 12hr's. Only one or two rigs left that are not, which will be changing over soon. - Overtime is usually always available for medics and often available for emt's. - Operational supervisors are very personable and supportive of their crews. - CREWS GET OFF AT END OF SCHEDULED SHIFT ON TIME 95% OF THE TIME! - Dispatch sends crews back to their station apx 30mins prior to end of shift and do their best to avoid a late call apx 15mins before that. - Dispatchers for both Falck and Aurora Fire are polite and professional. Snarky comments or negative attitudes towards crews are non existence (to a point of course, don't give them a hard time and they shall return the respect) - Rigs are in great condition and rarely have problems. - Company has own maintenance shop and keep rigs in tip top shape. - 14 min window for clocking in (7 before, 7 after) - Company hosts numerous training classes needed for certs at their facility. - Supplies for resupplying rigs at the end of shift always available - Office personnel vs operations personnel mentality is positive and supportive, not secluded, cut off, arrogant or dismissive like other companies. - Most crews in the system are enjoyable to be around and interact with - The hospitals in the area treat crews with respect and value patient handoff reports - Rigs get to be washed at the local carwash bays by crews with company card as needed - Decent benefits available, can pick and choose different levels of coverage, 401k available. Be wary of Kaiser's Urgent Care. - Newer cots, monitors and equipment, all in good shape. - General Manager is down to earth, respectable, actively supports crews & team members, and is well rehearsed in logic. - Shift information, calendar, company email and pay access are all in one online resource - Employee's have access to Online CE's. (note only 10hrs of online CE's can be made for National, 15 state and 15 local/personal for NREMT re-certifications) - Paid week long on-boarding and training days - Monthly or bi-monthly barbecue's - Recognition for performances - Active social media to which crews can submit their photo's showing their pride in rigs, partners and in general enjoyment in working with the company.
Cons
- Hit and miss if new employees receive all of the company training days/ schedule before starting shifts, more so pertinent to medics. - In general which ever crew (Falck or Fire) is on scene first will run the call, however this is completely variable from crew to crew which leads to a delicate song and dance on many calls as ultimately Fire has medical control. - Aurora Fire Rescue schedules do not match with Falck so it can be challenging building rep with crews, let alone remembering names. - Pay is reasonable but not competitive with other companies, although is a acceptable trade off for having 911 operations - Falck dispatch relays off the Aurora 911 dispatch and information can get lost in the process - For some reasons crews need to ask Falck dispatchers for apartment numbers instead of getting the information sent to the MDT's or in the radio dispatch. - Parking at the main building is terribly limited and street parking is competitive.
