Pros
The “free” meal allowance while on shift.
Cons
Well Toxic culture — The environment became increasingly negative, with a culture where raising concerns was discouraged and employees were expected to follow without question.
• No value placed on feedback — When operational, food safety, or health & safety issues were escalated, they were often dismissed rather than addressed, creating frustration and risk.
• Food Safety & H&S inconsistencies — Standards were treated as optional rather than non‑negotiable, which created an unsafe and non‑compliant working environment.
• Misalignment between brand and reality — Although the company advertises locally sourced, healthy food, only a small portion of ingredients were actually local, and many recipes relied heavily on salt and low‑quality oils.
• Lack of training & progression — Structured development, onboarding, and career pathways were largely absent unless employees were willing to “play politics” rather than perform.
• Leadership capability issues — Many key roles were held by individuals lacking the skills or experience to run a high‑standard operation, which impacted culture, consistency, and performance.