Manager in title only - Branch Operations Manager Fastenal Employee Review

4.0
4 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The branch level culture is usually pretty good. Robust internal continuing education system is in place. Promotions are from within, so good work is generally rewarded. In my experience, General/Branch Managers have been good.

Cons

Branch Op Manager has no real teeth and is a manager in title only. No direct reports, and final say is with the Branch Manager regardless of official responsibilities. Culture can vary drastically from store to store, district to district. The commission structure is regressive and can vary depending on the District Manager. There are competing incentive structures between various positions. One persons commission / incentive structure can be directly detrimental to another's. For example: corporate Business Sales Reps have financial / commission incentives that are detrimental and incongruent with a General Manager's financial / commission structure. Branch level sales commissions are also topped.

Explore other reviews about Fastenal

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good job to have during college. People are easy going and easy to get along with. Overall really good experience

Cons

Gets repetitive after a while

2.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

I like my coworkers and my GM is a good .

Cons

The business model and lean staffing is simply unsustainable. Entry level pay, part time, little training, no commissions. Fastenal is focused on the sale rather than the customer. The wing it mentatility leaves customer service lacking. It's a roll coaster of putting one fire out after the other. They sale the position during the interview process but after your in there's empty promises with no real timelines for when the advancement is coming. Upper management seems out of touch with the day to day business. If you ask for help they simply say you have a good schedule. It's extremely disappointing that it has turned out this way because I was excited about the prospect of becoming an Account manager.

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