Pros
Very easy job answering phone and emails from customers who are 95% of the time very easy to work with. I have my BS Degree so I was able to negotiate my salary way above what they wanted to pay me at first. Most co-workers are very friendly, but there are also those that like to try to micromanage others even when not in the same department. 2 15 minute paid breaks an a non paid 30 minute lunch. When starting you get 10 days paid vacation as well as 56 hours of sick leave a year. This goes up after you've been with the company for 5,10,15 years etc. Flexible work hours, unless you get the late shift which is from 10:30 am to 7 pm which is still not too bad.
Cons
Sitting behind a desk all day waiting for the phone to ring. No overtime offered, except for Christmas time when they close down the last week of the year and offer overtime for those who volunteer to work that week. Very little opportunity for advancement. People have been here 30+years and are still in the same position as when they started working. Yearly raises are a joke. 5-10 cents even if you score highly on performance reviews and meet all the quality standards that the company sets. Can become boring very fast and employees are constantly waiting for other opportunities to arise elsewhere and there is very high turnover.