Best employer ever~ - Care Coordinator Fella Health Employee Review

Definitely a company that values transparency, is open to feedback, and truly cares about it's employees and customers. They have been incredibly flexible with my other life responsibilities as a part-time employee, I feel like there's support and resources for me to grow my career and skills, and they are careful to hire people who genuinely care about their mission.

Start up lifestyle - changing systems, growing pains at times. Par for the course of a start-up.

When I first joined Fella and Delilah Health, it genuinely felt like I had landed somewhere special. The company offered a great compensation package, and the benefits were some of the most comprehensive I’d seen in the industry. We had access to generous wellness and professional development stipends, and the health insurance coverage gave me peace of mind. There was no time tracker, which made me feel trusted to manage my own time something I really valued. Any overtime work we did was actually paid, which is rare in startups. The leave policy was flexible and humane, and it allowed me to take care of personal matters without fear of pushback. I always appreciated that level of flexibility. Another major highlight was the people. I was lucky to work alongside incredibly kind, supportive, and mission-driven teammates. The day-to-day environment was collaborative and positive, and I always felt that, at least among peers, we were in it together with a shared sense of purpose.

But despite all of these positives, the way things ended was deeply disheartening. On June 23rd, I was one of 75 employees suddenly laid off during a five-minute Google Meet call with the CEO. There was no explanation, no clarity on how or why we were selected, and no room for dialogue. It was abrupt, impersonal, and frankly, shocking. We had been warned a few weeks earlier that, due to an ongoing lawsuit, our roles might not be secure come July but there was no follow-up, no transparency, and no support during that waiting period. The way the actual layoff was handled felt cold and devoid of empathy. It was not what I expected from a company that often talked about caring for its people. To be fair, the CEO did make a LinkedIn post endorsing those who were let go, and we were offered a prorated one-month severance. But those gestures didn’t take away from the emotional impact. Many of us were left feeling like we didn’t matter, like we were just numbers being crossed off a list. And while the company prided itself on having a culture of feedback, I found that feedback wasn’t always delivered in a way that encouraged growth. In several instances, mistakes were called out publicly in Slack channels instead of being handled privately and constructively. It didn’t feel like radical candor it felt like public shaming. That approach made it difficult to feel psychologically safe or to openly learn from errors.