Not what it used to be-after 20 years I finally left - Showroom Consultant Ferguson Employee Review

1.0
29 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Opportunity to move around and seek positions nationwide. Benefits/vacation and perks are great

Cons

Culture/SOP/advancement varies drastically between locations and parts of the country. Leadership is lacking, support is lacking. Continually changing systems to improve, but seems to do the opposite. Commissions can be good, but extremely convoluted and even managers do not understand exactly how sales associates are paid. Leadership lacks in cultivating a positive work environment. Customers constantly complaining about not getting through to client services or manager support if the salesperson is not available and nothing is ever resolved to solve the communication issues. Impossible to move up unless willing to move to a major branch/city.

Explore other reviews about Ferguson

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are great, beautiful showroom

Cons

Can be slow at times, 9-5 can feel overwhelming

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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