High Expectations and Disappointing Reality - Assistant Account Manager Ferguson Employee Review

2.0
7 Sept 2008
Recommend
CEO approval
Business outlook

Pros

The people you work with and the customers that you deal with are the best part of the job. Let's face it selling plumbing items isn't fancy and not that fun, but it takes the people that you interact with that make the selling experience fun. The training, if followed out completely, is great. You learn more than you ever think you'd want to know about plumbing products through vendor presentations, online training and hands on training. At times you are able to see the process of how the products we sell are used, which helps in the overall understanding of what it is that you are really selling.

Cons

The number one downside to Ferguson is the long hours. Working 10 hour days is hard to get used to and really cuts into your personal time with your family and friends. Compensation is based on those hours and you are practically paid hourly which isn't something that is obvious from the beginning. This varies by branch, but don't be surprised to go into different positions and get a promotion or pay increase. I have worked in two different positions within a year have not been given a raise; kind of disappointing. I feel like the hiring process is a little over done. In a way they glorify Ferguson to be more than what it is. They need to read soon to be hires the fine print. In the fine print they will find that the days are long so the work life balance they preach isn't so balanced. They will find that career advancement and pay increases aren't easily achieved as they portray it to be and that just because you work hard and you may deserve a raise or a position, things aren't so fair (varies by branch/management).

Explore other reviews about Ferguson

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are great, beautiful showroom

Cons

Can be slow at times, 9-5 can feel overwhelming

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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