Customer Service Representative - Customer Service Representative Fifth Third Employee Review

3.0
7 Aug 2012
Recommend
CEO approval
Business outlook

Pros

1. Able to grow and learn easily. 2. Good hours, Paid vacation, Paid holidays, flexible scheduling. 3. Great, positive work environment. 4. Most customers (especially regulars) are satisfied. 5. Awesome coworkers and Regional Manager. 6. Products are easy to understand 7. Most products sell themselves. 8. The DUO card!! 9

Cons

1. Micro managing!! 2. Change orders for businesses 3. Branch Manager and no motivation. 4. No support from the higher-ups for CSR's. 5. Near impossible sales goals especially ones for a promotion. 6. Impatient customers. 7. Monthly surveys which can make or break your career (CEI points) 8. Trying to compete against Chase, BoA and Citibank's sales. 9. Pointless Monday morning meetings every week.

Explore other reviews about Fifth Third

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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