As the Bank turns - Customer Service Representative Fifth Third Employee Review

1.0
7 Aug 2010
Recommend
CEO approval
Business outlook

Pros

the single best reason to work here are the co-workers and a majority of the customers. In my case it's the convience factor as far as location.

Cons

Management, management, management.......would love to see any of them run a drawer..and cross sell products, do call blocks, observe and review co-workers performances..all in a day's work. Constantly changing procedures that make no sense. Oh, did I mention the turnover rate??? People reach a point with all this...and all of a sudden they are history.

Explore other reviews about Fifth Third

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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