Lead CSR - Lead Customer Service Representative Fifth Third Employee Review

Good Management and good culture

Underpay, and personal banker I are always hating on PBII

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.