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      Figure

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      Figure reviews

      Beyond Impressed! - CSA - Customer Service Associate Figure Employee Review

      5.0
      14 Oct 2025
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      -Organized, incredibly helpful Training team. Very supportive and knowledgeable -Thorough, friendly, helpful, and supportive HR/People's operations team. -Super impressed with how the company introduced us to our managers and higher-ups. It made me feel important and valued as a new hire and I appreciate that. -Everyone is so kind and helpful. No matter who I talk to for help, whether they are managers, team members on the floor, or trainers, everyone is super supportive. I have never worked in a place that fostered such a friendly workplace environment.

      Cons

      -A bit overwhelming, I wish there was more training for immersion. I still feel like I need more support and experience, HOWEVER, I think that everything will be alright regardless, since the team is so incredibly helpful and supportive.

      avatar
      Figure Response
      6mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with the team and training process. We appreciate your thoughts on improving the onboarding and immersion period - feedback like this helps us continue to enhance the experience for all new team members.

      Explore other reviews about Figure

      5.0
      20 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment and Pay benefits

      Cons

      Trainers are only available 1-2hours so you can’t really learn

      1.0
      10 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free health insurance, the option to work from home, pay was good.

      Cons

      They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

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