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      Figure

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      Figure reviews

      Could Be Worse, Could Be A Lot Better - Customer Success Associate Figure Employee Review

      3.0
      22 Jan 2025
      Customer success associate
      Recommend
      CEO approval
      Business outlook

      Pros

      - Comprehensive Healthcare Coverage - Performance-Based Bonus Opportunities - Great Coworkers - Casual Dress Code - Complimentary Snacks, Occasional Catering, and Lunches - Hybrid Work Option (Maximum of 2 Days per Week) – Limited Flexibility Beyond This - Parking Stipend Available (May Not Fully Cover Monthly Costs)

      Cons

      Unfortunately the Cons outweigh the Pros -Limited Managerial Support: Only a few managers are truly knowledgeable and approachable. (Shoutout to C. Spina for holding it down.) - Lack of Diversity in Advancement: Promotions and job security appear to favor a specific look. - Unnecessarily Complicated Workflows: Processes are more difficult than they need to be. - Heavy Call Volume: Despite varied responsibilities, the role often feels like a call center job. - Low Employee Morale: Negative work culture persists. - Disconnected Leadership: Higher-ups, with the exception of Rich, are unapproachable. - Frequent Changes Without Employee Input: Critical decisions are made without consulting staff. - Increased Workload Without Incentives: Originations and Servicing have merged, but without added compensation. - Nonstop Work Expectations: Employees must manage chats, emails, and phone calls all day with no real downtime. - Strict Scheduling Policies: Micromanagement is prevalent, with little flexibility. - Discourages Workplace Camaraderie – A sense of community among employees is not supported. - Strict Attendance Policies – Even minor tardiness can lead to a written warning or termination. - Parking Expenses – Employees must cover their own parking costs.

      avatar
      Figure Response
      1y
      Thank you for sharing your experience while employed at Figure. We’re sorry to hear that your experience did not meet your expectations and we truly appreciate your feedback and have taken it to heart.. Our team is actively working to cultivate a positive culture and ensure that everyone feels supported during their time here. We understand that managing a high volume of calls can be stressful, as this position plays a critical role as the first point of contact and advocate for our customers. We recognize that employee retention, workplace culture, and other key areas are vital to the company’s success. We are actively reviewing these concerns and implementing strategies to improve retention, enhance our culture, and optimize both employee and customer experiences. Thank you again for your feedback; we have shared it with our leadership team.

      Explore other reviews about Figure

      5.0
      15 June 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I have been with Figure for 5 years, starting as an Associate Engineer and growing into a Senior Engineer. This company has genuinely changed my life and helped me build the kind of future I dreamed about when I was first starting out in college. I’ve worked alongside truly excellent engineers, been given meaningful growth opportunities, and have been more than fairly compensated along the way, including raises that kept my pay highly competitive even between promotions. The work is engaging, challenging, and keeps me sharp. The culture is one of the best parts of the company: a rare blend of fast iteration, high ownership, strong engineering talent, and controlled chaos in the best possible way. Figure moves quickly, embraces emerging technology, and continues to grow without losing the energy that makes it exciting to work here.

      Cons

      The pace may not be for everyone. Figure has a startup-like culture where things move fast, priorities can shift, and teams are expected to adapt quickly. I personally find that refreshing and motivating because it keeps the work from becoming monotonous. However, people coming from environments where change is slower or processes are more rigid may need time to adjust.

      1.0
      10 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free health insurance, the option to work from home, pay was good.

      Cons

      They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

      avatar
      Figure Response
      2w
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We recognize that effective onboarding, training, and communication are critical to employee success. Feedback like yours helps us identify opportunities to improve, and we continuously evaluate our programs, resources, and support systems to better equip employees for their roles. While we strive to foster an environment of collaboration, transparency, and growth, we know there is always room to learn and improve. We appreciate your perspective and wish you the very best in your future endeavors.
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