Don’t work here, company outsources workers - Customer Service Representative First Advantage Employee Review

1.0
24 July 2019
Recommend
CEO approval
Business outlook

Pros

Most of the people you work with are good

Cons

- company outsources most of their workers from India to deal with our customers confidential information - we cant help our customers most of the time because we are not doing the background checks, all we can do is tell them to email the person on the end of processing their application, who is on the other side of the world. - sensitive customer data gets sold to third parties for marketing and research purposes, which I believe is unethical

Explore other reviews about First Advantage

5.0
1 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

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First Advantage Response
2w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

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