Review - Customer Service Representative First Citizens Bank Employee Review

3.0
22 June 2025
Recommend
CEO approval
Business outlook

Pros

Can use your pto as long as there’s available time

Cons

Using pto if I want to call out learning multiple departments just to move up still helping with the other departments of your short staffed your told you will Work with debit cards but your working loans business and etc you name it your most likely doing it

Explore other reviews about First Citizens Bank

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good money, and wonderful oerms

Cons

Male dominated, not a very well known bank on the west coast

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity for learning and growth, and many people in the organization to learn from who are willing to help.

Cons

Over saturation of the market and unrealistic sales goals that are always changing make it difficult to set down stakes for the customers and team. Unlimited PTO leaves many managers picking up slack for multiple branches where other managers are rarely there, even when managers and team members out on medical leave.

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