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First Command Financial Services

Engaged employer

Great Company Goals - Underappreciated Workers & Whole Life Pushers - Anonymous employee First Command Financial Services Employee Review

2.0
7 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-the people working at this company truly care about helping our service members achieve their goals & changing the lives of their clients for the better -free service for military cliente -some cliente would never be able to achieve their financial goals had they not met with a financial advisor from First Command. -teach free training to soldiers to ensure soldiers understand all of their benefits and coach them to reach their financial goals.

Cons

-higher ups within the company discuss the high salary income and bonuses they make openly and then berate hourly workers for asking for simple office items (ie - sticky notes, birthday celebration items, staplers, sign here stickers, etc.) & also still pay administrative employees less than $10/hr. -higher ups within the company only celebrate those that make them money (ie advisors) and do not celebrate the administrative staff -from a client perspective, if you find an advisor you truly care about, but have to PCS (since they typically serve military clients), you have to change advisors and have no choice not to. Your new advisor may not ever even reach out to you. -from a client perspective, after you are sold your products, you typically have to reach out to your advisor for follow up as the advisor doesn't care after the sell is made typically. -First Command pushes whole life even after being told by clients that whole life is not desired. if you are a company based upon creating a specific financial plan for a family, that family's views & values should be respected. -after sending out anonymous surveys, responses were still not valued and no changes were made by management, why ask for feedback and make no changes? complacency should not be valued.

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First Command Financial Services Response
5y
Thank you for taking the time to share your perspective. You have made an insightful observation about the people who work at this company. Our employees and Advisors truly care about helping our Nation’s military families. You see that commitment reflected in the care our Advisors provide to relocating clients. Advisors offer face-to-face coaching in the communities where our clients live and work. They serve in more than 170 offices worldwide, many near major military installations. These local financial coaches welcome new clients to the area and help existing clients PCS to their next home. Regarding whole life insurance –First Command does not focus on the sale of whole life or any specific type of financial product. Instead, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. That’s the same approach and care our Advisors take in addressing savings and investment needs for long-term goals including retirement. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. A crucial element of that approach is the ongoing development of strong and effective leaders through efforts that include a structured development program. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation so that, if necessary, our company can take swift, corrective action. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for sharing your perspective.

Explore other reviews about First Command Financial Services

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Nice people in the office

Cons

Pay is not that great

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