Pros
Offered good pay compared to other call centers in the area. Extensive training program offered for preparation. Opportunity for overtime, if that's what you're interested in. Decent sized cubicle and working area in a nice building.
Cons
Management seems to act like they care about you, but they really care about your numbers and how much overtime you could work. My training class was basically told some OT was expected and by the end of training it was made crystal clear that you would be reprimanded for not doing voluntary OT. Supervisors even told us that upon taking sick days, they would come to our home to see if we're really sick- and not just jokingly. While the training is long and extensive, there is a lot to learn. While still in training, our class was forced to get on the phones only knowing the basics. Of course, this was with no warning, unless you count 10 minutes in advance a "warning". This made everyone in the class severely stressed out. I feel as though our customers paid for it because we were all so unprepared. We basically got yelled at until we could transfer customers to someone who could help them, which made them even more angry. Everyone starts out with a temp agency, and it does not go unnoticed. It's natural that you'd get no benefits from being a contractor, but there were absolutely NO sick days or any exceptions, and wouldn't be until you got hired as a permanent employee, which could take up to a year. Additionally, I felt hazed as I had to trudge across the parking lot that was sectioned away from the main building. Although there was plenty of parking in the main lot, we were forced to park a fair distance away, dealing with all sorts of weather... especially the extreme cold. I see no reason for this when there is adequate parking, which was their excuse for why it had to be that way. Our class was constantly told of how "smart" we were, but if there was a behavior problem with one or two people, the class was reprimanded as a whole. It was not just a stern talking to, but kind of degrading. There was a constant tone of "you are so smart, but because you parked in the wrong lot, you're worthless." It was really upsetting to feel so small and so worthless for something I didn't even have a part in.