Good Coworkers/Poor Leadership - Customer Account Specialist FirstEnergy Employee Review

4.0
14 Aug 2025
Recommend
CEO approval
Business outlook

Pros

I loved my team. Pay was pretty good. Benefits were good. Overall not bad.

Cons

Leadership has come in and done an overhaul and it’s not for the best. Too many hands in the cookie jar with no clear direction

Explore other reviews about FirstEnergy

5.0
3 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Cons

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Not much anymore - was once a solid company

Cons

Terribly managed since Tierney and his cronies took the helm

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