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FirstService Residential

Engaged employer

Good Employer, Stressful Job - Customer Service Agent FirstService Residential Employee Review

4.0
1 Mar 2023
Recommend
CEO approval
Business outlook

Pros

-kind and supportive team leaders -consistent support through Teams -responsive supervisors -good disciplinary set up -easy work systems -working remotely

Cons

-the pay is decent but could be a bit higher, in my opinion -the nature of the job is somewhat stressful -the amount of support you can provide depends on what information has been put into the system, so you often end up with your hands tied and a frustrated caller

Explore other reviews about FirstService Residential

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Professionalism, Ethics Hight quality And quick Response.

Cons

Longer Response times, Availability of specialized service, By appointment Only.

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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