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FirstService Residential

Engaged employer

RSS is a new department - Resident Support Specialist FirstService Residential Employee Review

3.0
12 July 2024
Recommend
CEO approval
Business outlook

Pros

Always hiring, great HR team, great Onboarding team, lots of employee perks like free vendor swag and free food

Cons

The relationship between Resident Support Services and Community Management could be better. The available resources RSS had were limited and did not always apply to every community. Communication and responsibilities were blurry between RSS and Community Management. There is insufficient manpower to support all inquiries with high quality and precision.

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FirstService Residential Response
1y
Thank you for taking some time to leave us a review. We appreciate your feedback and will share it with the appropriate team members as we are always looking for opportunities to improve. We wish you all the best in your future endeavors! - Emily, National Director of Talent Acquisition

Explore other reviews about FirstService Residential

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Professionalism, Ethics Hight quality And quick Response.

Cons

Longer Response times, Availability of specialized service, By appointment Only.

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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