employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Dangerously close to just walking out - Customer Service Advisor Firstsource Solutions Employee Review

2.0
24 Oct 2017
Recommend
CEO approval
Business outlook

Pros

My manager was great... Until they fired her Job is easy, if you can stick being roared at by mean customers

Cons

Mean customers Terrible management No job security, apparently. They fired 1/3 of the staff in my location with very little notice, that's when I knew I had to start looking elsewhere.

avatar
Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one and that you felt our management was lacking. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

See reviews by: Helpful|Rating|Date|All