employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Not a good experience - Customer Service Representative Firstsource Solutions Employee Review

1.0
16 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Pay is okay and paid every two weeks

Cons

Badly managed, not supported in role by management, poor understanding of clients requirements being communicated from team leaders

avatar
Firstsource Solutions Response
5y
Thank you for providing your feedback and are glad to know that you appreciate the compensation presented to you. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We are sorry to hear your experience did not always match this. As you will know, we encourage all our employees to give us feedback at all stages of employment, through the HR teams, surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experiences back through these channels while employed with us, and we wish you the best on your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

See reviews by: Helpful|Rating|Date|All