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Firstsource Solutions

Engaged employer

It's OK - Customer Service Representative (CSR) Firstsource Solutions Employee Review

3.0
30 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Some of the people are amazing, some benifits but most you'll never use, systems are easy but limited.

Cons

Management don't listen or take concerns on board/seriously. Support is non-existent most of the time, Management will and can spread stories if you tell them stuff in private, hours are far too long for contact centre work, no change in days off, poor pay for what you do.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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