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Firstsource Solutions

Engaged employer

Helps to be young, blonde and pretty - Customer Service Agent Firstsource Solutions Employee Review

1.0
18 June 2021
Recommend
CEO approval
Business outlook

Pros

It's a Job, not much else

Cons

All staff are treated like school-leavers Team Leaders are not appointed by reason of their ability to manage or proficiency at their jobs but by their ability to flirt with and brownose senior managers . Fortunately, being older than most of the managers, I wasn't subjected to the constant bullying of younger employees. Many reduced to tears or just quit the job. Nobody dared speak up about it for fear of being sacked themselves. I hadn't worked in the financial sector previously and found it hard to believe that such behaviour was tolerated. Pay is dreadful, unless you're one of the chosen few who'll be invited to work overtime at triple time. The office is awful, with little natural light and the area is unsafe after dark - actually it's unsafe during the day too but at least there's more people about.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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