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Firstsource Solutions

Engaged employer

Could be better - Customer Advisor Firstsource Solutions Employee Review

3.0
2 May 2023
Recommend
CEO approval
Business outlook

Pros

They hire anyone that applies which helps especially if you don’t have much experience.

Cons

Being with the company for 2 years at the time, I won many awards such as advisor of the month and managers choice advisor. I was on the Lloyds contract and was experienced and trained in a few departments including personal banking, credit cards, disputes, and fraud. I took my chance at applying for a managers role when it opened up after 2 years of work, they decided not to give me a chance at an interview and instead gave the job to someone inexperienced and still in their probation period due to favouritism. For someone that has trained and helped up and coming advisors, and also helped during peak times, I did not feel appreciated for my service and help. I was passed up for someone who was still in their first few weeks in the job and decided to quit right after. This is not a company that will appreciate you, they promote based on favouritism. This is a job you would have part time as a student, or full time if you’re in a gap year at university. Not something that you could stay in for a long period of time.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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