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Firstsource Solutions

Engaged employer

A Shiny Tin Can - Customer Service Representative Firstsource Solutions Employee Review

2.0
23 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Incentives, prize draws and positive terminologies going in.

Cons

When you scratch just a little below the surface the people meant to protect you have absolutely know idea how to implement the procedures that are in place to protect you, the employee. Clique like mentality allows for the wrong people to progress through to supervisory roles when completely ill prepared to deal with real compliance issues. Management then take no accountability for their role in initially putting the wrong people in place.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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