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Firstsource Solutions

Engaged employer

A ok place to work - Call Center Agent Firstsource Solutions Employee Review

3.0
25 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Team and team leaders are some of the best people to work as everyone there has been there started from the bottom

Cons

As a outsourcing company they only my there money when people are in and working so have a very strict attendance policy

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Firstsource Solutions Response
1y
Thank you for sharing your experience with us at Firstsource. We're glad to hear that you've enjoyed working with our excellent teams and people. We believe that having a supportive and experienced team is essential to creating a positive work environment. We understand that following an attendance policy can be challenging, and we truly appreciate our colleagues for helping us maintain a high level of service for our clients. Your well-being and happiness at work are very important to us. If any of our colleagues are experiencing difficulties with attendance or any other issues, please know that we're here to support you. We have mental health first aiders, a full health benefits package, and free counselling services to help you through tough times. Please don't hesitate to reach out for support if you need it.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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