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Firstsource Solutions

Engaged employer

You are just a number on a screen at this job - Payment support agent Firstsource Solutions Employee Review

2.0
6 May 2025
Recommend
CEO approval
Business outlook

Pros

Local to the valleys. Working from home available once goals are met.

Cons

You are not a person to them you are only a number on a spreadsheet. You can spend two years being one of the best agents and trying to take the contract to the next level and when you leave they won't even bother to get you a card and wish you the best in the future. I would say avoid this company unless you are severely desperate for a job. They will offer you progression in your career but they will not actually follow though with it.

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Firstsource Solutions Response
1y
Thank you for sharing your experience. We’re sorry to hear that you left Firstsource feeling unrecognised after your efforts and commitment - that’s certainly not the experience we aim to create. We know how important it is for our colleagues to feel valued, supported, and recognised, both during their time with us and when they move on. Your feedback on progression opportunities and how departures are handled is appreciated. We’re glad you found value in the flexibility and homeworking options, and we wish you all the best in your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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