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Firstsource Solutions

Engaged employer

My experience - Process Lead Firstsource Solutions Employee Review

5.0
13 June 2025
Recommend
CEO approval
Business outlook

Pros

Truly a fulfilling experience working here in Firstsource. The organization promotes a healthy work culture that values integrity, excellence, collaboration and employee well-being. Leadership is approachable and supportive and definitely there are real opportunities for growth, learning and recognition. What I appreciate most is the positive environment and a friendly work culture – Leadership, peers and colleagues encourage each other and efforts are genuinely recognized. The work-life balance is respected and communication is transparent across all levels. Organization also focuses on equal opportunities, diversity, equity and inclusion DE&I For non stop learners and readers like myself, Firstsource also supports with variety of learning programs & materials such as AI, Automation, Index (Innovation & Digital Excellence) and so on. If you're someone who values purpose of working and got a passion for working, this is a great place to be.

Cons

Nothing as such, great workplace

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Firstsource Solutions Response
11mo
Thank you for your detailed and heartening feedback! We’re truly glad to know your experience at Firstsource has been so rewarding. It’s encouraging to hear that the organization's values—integrity, excellence, collaboration, and employee well-being—have resonated with you, and that you’ve found leadership approachable and the culture inclusive and growth-oriented. Your appreciation for our DE&I efforts and learning platforms like AI, Automation, and INDEX reflects exactly the kind of enriching and future-focused environment we aim to cultivate. It's especially motivating to hear that continuous learners feel supported and inspired here.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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