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      Firstsource Solutions

      Engaged employer

      Firstsource Solutions reviews

      Good incentives - CSA - Customer Service Associate Firstsource Solutions Employee Review

      4.0
      8 July 2025
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The SUV process has great incentives

      Cons

      Sometimes the workload is overbearing

      avatar
      Firstsource Solutions Response
      10mo
      Thank you for sharing your feedback! We’re glad to hear you appreciate the incentive structure within the SUV process — rewarding performance is something we strive for. We encourage you to have an open conversation with your manager to discuss workload management or potential support options.

      Explore other reviews about Firstsource Solutions

      5.0
      4 Dec 2025
      Patient advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      18 May 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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