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Firstsource Solutions

Engaged employer

Work culture - Process Lead Firstsource Solutions Employee Review

4.0
31 July 2025
Recommend
CEO approval
Business outlook

Pros

FSL makes a "best" job for work-life balance, including flexible work shift/arrangements, company culture and the nature depending on client and employee stand points, work from home facilities and best work environment at office!

Cons

at some point work culture for work from home team left aside which brings low employee engagement & morale, as well as higher rates of absenteeism & presenteeism

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Firstsource Solutions Response
10mo
Thank you for your thoughtful feedback. We’re delighted to hear that you value FSL’s focus on work-life balance, flexible work arrangements, positive company culture, and supportive office environment. We acknowledge your observation regarding employee engagement for work-from-home teams. Our aim is to strengthen engagement across all work models, fostering a unified and positive experience for everyone.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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