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Firstsource Solutions

Engaged employer

Firstsource Workplace Happiness: A Culture of Care, Collaboration, and Growth - Executive Team Leader Firstsource Solutions Employee Review

5.0
6 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Working at Firstsource has been a positive experience overall. The team environment is supportive, with friendly colleagues and approachable supervisors who make daily tasks smoother. Training is well-structured, helping new agents get comfortable quickly. Salaries are paid on time, and there are performance-based incentives that keep you motivated. The company offers job stability and opportunities to grow if you perform well. Some processes even allow flexible schedules, which helps maintain a good work-life balance.

Cons

none the work place is good

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Firstsource Solutions Response
9mo
Thank you for sharing your experience. At Firstsource, we are committed to creating a positive and supportive work environment where employees feel valued and motivated. Our structured training programs, approachable leadership, and timely salary practices ensure a smooth journey for both new and existing team members. We take pride in offering job stability, growth opportunities, and performance-based incentives, along with flexible schedules in some processes to support work-life balance. We also value employee feedback and continuously work toward enhancing recognition programs and regular feedback sessions, as we believe that small gestures of appreciation make a big difference in keeping our teams motivated and engaged.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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