Pros
Capable, energetic, engaging management constantly seeking self & Team development. High quality product, high general standards and emphasis on customer service. Great work/life balance. Support from upper management up the chain, yet also rightly holding lower-level management accountable with the emphasis of improving every employee and every aspect of the business. Wonderful energy, morale and environment, with associates that seem genuinely interested and proud of their jobs. Detailed, comprehensive training program for all involved in the business.
Cons
I wish there was more direct, tangible oversight of the Secret Shopper Program, especially since such a high emphasis is placed on it and a significant chunk of a location's renown, visibility, profit employee pay is directly connected to it. Kudos to Five Guys for correcting major issues that come up in regards to the Program, but I still wish the company had a little more direct involvement in the system, mechanisms and checks & balances.