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Five Nines Technology

Is this your company?

If you don't want to have a work/life balance again, this is your place - Primary Engineer Five Nines Technology Employee Review

3.0
31 July 2017
Recommend
CEO approval
Business outlook

Pros

Learn a lot in a short time Work closely with other teams Self-managed style, little micromanagement

Cons

Company has turned into a revolving door for good IT talent. Pay for various positions is well below market value. Management prefers to either ignore problems or throw anyone who complains under the bus instead of fixing things. Tied to a company phone 24/7, never feels like there's an off/down time Experienced engineers leaving and being replaced by low-end tier 1-1.5 engineers, leaving our project team short handed and sometimes behind schedule. Management doesn't push back against problem clients, meaning they'll skirt around our ticket system or refuse to call anyone but the main engineer on their account. When the client gets upset after circumventing our processes, 95% of the time the engineer gets blamed instead of management admitting a mistake. Management favors politics over all else - sure, they have small events each year, but if you choose not to go? Be prepared to be passive-aggressively trash talked and have assumptions made about you (e.g. "they must not be a team player") Used to cover all costs for education/certification testing with no strings on a company CC, until too many engineers got certified and resigned for better roles elsewhere. Instead of figuring out why they left, they decided to change the rules of what the CC could be used for. Lots of engineers have avoided using the CC for anything but client purchases or company car fuel. From my most recent tally of people who have left the company since winter 2015, it sits at 34 resignations and 3 terminations - and this is a company of < 100 people. In that time, maybe 5-6 additional people have been brought in, all on the support desk (tier 1) while our network/server teams suffer and keep working 60+ hour weeks.

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Five Nines Technology Response
8y
Quick response: If you want to know what REALLY happens at Five Nines, come on by. Take a tour. Ask to talk to some current employees. Stalk us on LinkedIn and talk to an employee through there. Ask people that are here TODAY (This review was done by a past employee) what it’s really like at Five Nines. Let that be your guide as to what Five Nines is really like. Long response: Thank you for taking the time to write out a review. While you noted that you are a current employee, certain information in your post makes it clear that you departed around a year ago. As you stated, you can learn an lot in a short period of time. Our training program has really gained momentum and currently over 1/3 of our engineers have either gained or are working towards a new certification this year! It’s great to hear that you enjoyed not being micromanaged. The good news is, we have continued to evolve over the year since you left, and we are currently enjoying our best year yet as a company. Regarding the list of cons, here are some things to consider: -We indeed have lost some talented people over the last two years. And fortunately we had a big bench of talented engineers learning and growing…ready for their opportunity to step up. All across the company we have had employees promoted into positions that may have been opened. We have hired 20 people since late 2015 (not the 5-6 cited in the review), most of which are engineers, and we continue to add to our team! -We benchmark our pay every year. And every year we adjust to make sure we are paying market or above for all positions across Five Nines! -I appreciate the feedback regarding problem clients. We have come a long ways towards moving clients out of Five Nines that mistreat staff or circumvent our processes. This is one of those areas where clearly this is an employee that left over a year ago. -Regarding the critique of management, we will always be a work in progress. Our leadership team will constantly be working to get better. We survey staff, we meet with teams, and constantly work to make Five Nines a great place to work. I’m proud of the work our leadership team does! I’ve never seen them be passive aggressive, and politics is a somewhat foreign concept here. We don’t have time for any of that. We’re too busy focusing on how we can be the best at what we do. Finally, I remember 10 years ago one of our competitors loved to say that we would be closed in the next three years. I think they probably still say the same thing today. Of this I’m sure, in 3 years we will neither be closed, nor bought. We will continue to be the largest MSP in Nebraska, full of people focused on loving what they do and being the best at it. Nick Bock CEO and Cofounder

Explore other reviews about Five Nines Technology

5.0
9 Dec 2024
Recommend
CEO approval
Business outlook

Pros

So many opportunities to learn about different businesses and technology. Really high-level engineers with a ton of knowledge and experience who are great about sharing what they know. The people are all really supportive.

Cons

While it ended up being great to have exposure to so many different environments, it did create some stress during my new hire training. Everyone was really open about there being a lot to learn and were always willing to answer questions.

4.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Chill environment to work and great people

Cons

Didn’t seem to be much room for growth salary wise

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