DO NOT WORK HERE - Customer Success Manager Five9 Employee Review

1.0
22 July 2024
Recommend
CEO approval
Business outlook

Pros

In 20+ years of work, this is the first job I've had where I can say there is no positive. Anyone being hired into the new AD/CSM role will receive less pay than those currently in the role. I can say for us in the current role, the pay is competitive.

Cons

hands down worst job I've held in 20+ years of working. I don't write many reviews on anything, but felt obligated to warn people about this company. At least 80% of the staff agrees with me and is looking to leave. Many have left this year already. See below: - no work-life balance - no ability to provide meaningful value - HIGHLY micromanaged - no empowerment to do the job - constantly changing initiatives that effect pay (weekly changes) - nepotism. The new head of sales is the 32 year old godson to the CRO who has no experience managing a sales department - expected to work on PTO - 300+ emails a day - 85-95% of clients are angry and yell at you on a daily basis - understaffed and over worked and more and more work is piled on constantly - former head of department was fired and so was the VP under her for speaking up and saying that we are not treated properly - no room for growth - no culture. only meet up is 1 time per year at SKO which is a 14 hour work schedule each day - terrible benefits and close to no matching 401k - extremely little diversity - watch the CEO on earnings calls and decide for yourself if you believe in leadership here or ability to talk to the street! Highly advise you to check these out - stock has plummeted and Microsoft has entered as competitor - extremely antiquated technology - terrible work-flow processes - work HARDER not SMARTER mentality with no change

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Five9 Response
1y
Thank you for sharing your perspectives. We are very proud of our employees and the incredible work they do, as well as the high engagement levels shown in our recent survey. We acknowledge that we don’t always get everything right, and we actively seek feedback, listen, and take action to improve in areas that will benefit both our employees and customers. To enhance our future and better serve our customers, we are undergoing significant changes. We understand that change can be difficult for many. I encourage you to reach out to our Chief People Officer to discuss your concerns and explore how we can positively impact our culture together.

Explore other reviews about Five9

5.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

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