Pros
1) Great co-workers, managers, and CEOs 2) Transparent workplace, no politics or toxic people 3) Opportunities to learn and develop skills in business, marketing, and technology. Room for advancement if you’re motivated. Marketing director, team leads, web developer, and junior developer all started out as customer service representatives. 4) Higher ups genuinely care about helping you succeed and provide learning opportunities in any field within the company you display interest in 5) They hire grads from all fields (music, poli.sci., finance) 6) A good place to start as a recent grad in Montreal, and decent pay
Cons
1) 90% of the job is customer service. Mostly tech support. 2) High turnover because of 1) 3) Work comes in waves, depending on when the product is on promotion, or when other customer service agents quit or go on vacation 4) Workload is unsustainable at times 5) Support agents find it difficult to stay motivated, since they’re mostly high achieving graduates doing basic customer support. There’s a palpable gap between the skills the company screens for and the skills required for the job.