RB - Anonymous employee Flagstar Bank Employee Review

This company will make false promises before hiring an individual in order to make a person feel like they are making the right choice by working here. First off, this bank is just like any other bank, but has very poor culture, do not let them fool you when they say they don’t push sales, because they are just like any other bank. After the hire date, an employee will be in a training for only three weeks which by the way does not help at all. You will only be taught how to do the daily transactions and forget about the sales training, you will learn nothing. Management at this bank is very poor, they show no support for their employees, especially the new hires.They do not coach there employees on the policies and procedures and once you make a small mistake they will hold that against you so you are not promoted, which will force a person to remain in the same position for a long time despite the fact that a banker is a top performer. I’ve seen employees terminated without any warnings for things that they weren’t coached on. The environment of this bank is very stressful. Systems are always malfunctioning, customers will always have problems signing on there online banking, debit cards are never mailed on time, and this bank sets unrealistic goals for their employees. Business customers are always upset because they don’t offer a mobile app which hurts the banker because a lot of customers leave the bank because of this issue. The customer service line does not know how to resolve problems. They always push the calls to the branches which wastes the banker’s time, because the banker is forced to spend almost half the day fixing problems that should not be his or her responsibility in the first place while also having to worry about the sales goals. Loans such HELOCs and HELOANs take a long time to get approved hurting the bankers reputation in the community as opposed to the competitors in the area. I’ve seen cases of redlining but was not able to prove it. Most loans take over 3 months to close. Ridiculous! Beware of working at this bank, it will hinder your career in banking, and you will learn nothing because as I mentioned before, they have very poor training, and expect you to perform immediately. This is a warning from someone who was a top performer at this institution and always did right by the bank and the customer and was terminated for something that they weren’t coached on without any warning. Shame on this on this bank, absolutely terrible place to work and grow in this industry. Hope this helps.