A toxic workplace - Customer Service Flagstone Employee Review

1.0
19 June 2025
Recommend
CEO approval
Business outlook

Pros

Some nice people Cool office

Cons

Bullying and unsustainable pressure in lots of teams Unrealistic targets No career progression, especially if you are POC

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Flagstone Response
1y
We're sorry to hear you're not having a positive experience with us. We take allegations of bullying seriously, so we'd urge you to come and speak to someone in the People team confidentially so that we can look into this further and rectify any issues.

Explore other reviews about Flagstone

1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

The company appears to have achieved what many organisations consider impossible... creating bureaucracy while maintaining startup levels of chaos.

Cons

Engineering culture can be surprisingly hostile. Discussions frequently become dominated by the loudest, most cynical voices rather than the most constructive ones. Collaboration often resembles an intellectual cage fight where the prize is winning an argument nobody needed to have. Morale is predictably poor. An eNPS score of approximately -80 does not feel like a metric requiring further investigation. Excessive pessimism and negativity make it difficult for motivated engineers to remain motivated.

2
5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Culture - a caring and supportive environment. Regular engagement and inclusion activities, giving back opportunities and general fun. Ambitious - always striving to improve and iterate through a number of initiatives across the organisation

Cons

With ambition comes regular and often intense change. This isn’t an environment for everyone.

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