We lie to our Customers - Sales Engineer Flexera Employee Review

1.0
12 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Some interesting people, I like most of them.

Cons

The biggest problem at Flexera is the new "product" (it's not a product). Over the last 4-5 years Flexera has bought several small companies to acquire new technology. Literally none of them talk to each other. Internally we discuss this problem everyday. However, to our customers, we lie. We sell a vision, not a solution. We recently released Flexera One. It looks great, but it's a joke with no real functionality. It is not a single platform that manages the entire IT estate. Not even close. It's a just a pretty skin on the outside. Sure, you can run reports, but you cannot automate any tasks. There is no integration with other tools (our own or 3rd party). It's not really SaaS either. The dashboard can be assess anywhere, but you will have to install a lot of on-prem infrastructure, which is a major operation. All the new dashboard does is pull a few data points from each system to make a pretty chart. There is no useful license management functionality with automation. If you want to look at data and not actionable tasks, this is the tool for you! A customer would never know this when we demo or POC. So, I am forced to lie to every customer.

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Flexera Response
5y
Thank you for expressing your concerns about Flexera One. For a solution this big, the vision will not be realized overnight. Some companies prefer to acquire products and have no plans to integrate those products with organically-developed capabilities. Some companies say they are going to integrate products yet fail to deliver. At Flexera, we are doing what we said we would do when we started on our Flexera One journey years ago. We articulated that we would integrate our market-leading capabilities in IT asset management, SaaS application management, high-quality asset data, cloud cost optimization, and cloud migrating planning. And when we said “integration,” we meant – and still mean – true integration across our technology stack, as well as across the user experience and interface. We have also been clear that delivering this next-generation set of capabilities by way of a SaaS platform is the optimal approach to deliver value to our customers quickly and effectively. As a current Engineering employee, I would also encourage you to help us think about what/how we should or could be doing things differently to better our customers. You can share your ideas/input anonymously on Candor Corner and or reach out to anyone on the People team. We are excited about Flexera One, and we have satisfied customers using it today – with no doubt, many more to come.

Explore other reviews about Flexera

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great people, great culture and pretty good work life balance. Salary is competitive and benefits are good (not great). They also have a fully remote business model that helps with work life balance. If your in a couple areas you can go into the office if you want to however.

Cons

Some fragmentation in the business makes driving positive outcomes more difficult then it should be. A little bit of a feeling that you have to justify your existence, nothing too severe, but it does add to some anxiety about job security.

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Flexera Response
4w
Thank you for this. Glad the culture, people, and remote flexibility are resonating. The point about fragmentation and job security anxiety is heard. That feeling should not be part of the day to day experience and we are paying attention to it. Your suggestion on bringing SMEs into QBRs is a good one. Decisions are better when the people closest to the work have a voice. We appreciate you taking the time to be that specific and will share this internally.
1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good remote working options are available

Cons

Direct leadership frequently used 1:1 meetings to discuss personal matters rather than tracking project timelines, yet would later blame subordinates when timelines slipped. It was an incredibly uncomfortable environment where it felt impossible to succeed. Good ideas would be implemented and well-received by others, but direct management would find something negative to focus on, like claiming it took too long Communication from direct management was passive-aggressive and often crossed professional boundaries. The language used in team settings was frequently inappropriate, including the use of highly offensive, derogatory language disguised as jokes. I was uncomfortable most of the time I worked there.

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Flexera Response
2d
Thank you for sharing this feedback. We work hard to build an environment where people feel supported, valued, and set up to succeed. We encourage anyone with concerns like these to connect with us or use the feedback channels available to all Flexera employees.
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