My Experience in FDI Bacolod - Customer Service (CSR) Focus Direct Employee Review

4.0
25 Feb 2024
Recommend
CEO approval
Business outlook

Pros

There's a lot of great people especially the coaches. I really love the training department, shout out to Miss Oona for teaching us patiently. Great pay and lots of benefits.

Cons

Idk if at that time only, but it's the company's duty to process some of our requirements, right? but for some reason, we were the one to process our BIR and stuffs which was fine, but it was suppose to be their duty. Also, there's a lot of miscommunication with the agents and teh higher ups, late notifications particularly about new imposed rules etc.

Explore other reviews about Focus Direct

5.0
23 June 2022
Recommend
CEO approval
Business outlook

Pros

easy to learn and flexible

Cons

not much enough growth for skills

3.0
28 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Lax workplace and very carefree

Cons

Not much growth in the company

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