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Feedback from our employees is very important – specifically our current employees. We take concerns seriously and investigate each one. Our employees and our customers are at the center of all we do. Change is often necessary to effectively move a business forward – this lab is no different. In fact, I have visited this lab multiple times, have made myself available to talk through issues and the need for change. I’m certain you and I have talked. Our customers have expectations and requirements in properly fulfilling their testing needs. The lab leadership is working to create a culture where our employees are happy, engaged, valued and appreciated. You may contact me directly since I know you have my contact information. Thank you. Bob Cox, SVP HR.