Pros
Fun work environment, Decent Salary, Drama free coworkers: I've worked in this call center for 2yrs. I've worked for other call centers as an agent previously. So I have a little experience with the culture. FOOTSMART was absolutely BANANNAS last year this time. Employees were overworked and underpaid. No one felt valued and it felt like: as long as you made it to work on time, sat in your chair all day (meaning when it was time for your lunch they would ask you to wait and take a few more calls, oh and don’t have to use the restroom; they made you call to ask management for permission to go, just to name a few)...NOW its like a totally different place. They got rid off the upper call center management and brought in a few new folks. I actually like going to work now, It's fun, we have different little contest where we can win extra cash, they bring in food every 2 weeks on the day before payday (they call it tapped out Thursdays and god knows I’m normally tapped out), management seems friendly and helpful, co workers are easy going and the overall atmosphere just feels better.
Cons
I Just hate having to call a supervisor for small things we should be able to handle ourselves.