Pros
The product is pretty good.
Cons
The Customer Success team operates in an environment that many employees, particularly women, have found unwelcoming and discriminatory. There is a perceived expectation for female employees to conform to unfair cultural roles (ex: be seen and not heard) that discourage the expression of differing opinions. Female employees who challenge this dynamic frequently encounter unprofessional responses, including raised voices, unnecessary arguments, or dismissive accusations of being overly critical or "complicating" matters. It is not uncommon for employees to experience significant emotional distress due to interactions within the team, with incidents of employees becoming upset due to misogynistic responses in workplace communication channels. Additionally, the team suffers from a lack of effective management practices. Policies and procedures are poorly defined and lack the organization of a skilled professional; meetings often lack clear agendas, and attendance by leadership can be inconsistent. Concerns about these issues have been raised with the company, including through HR surveys, but there was no follow-up or corrective action. This has allowed a culture of inequality and professional inefficiency to persist, leaving employees feeling disempowered to address concerns openly. Women in particular report feeling hesitant to voice concerns out of fear of continued retaliation. The current leadership approach within the team has fostered a climate of authoritarian behavior, disproportionately impacting women and creating an atmosphere where fairness and inclusion are not consistently upheld. ***This review is based on facts. Including documented incidents, which are both written and verbal communications.