Agency needs work - Account Manager Forthea Employee Review

Forthea strives to be a supportive and inclusive workplace with a focus on quality service, provable results and a strong culture of people working together. Our mission has always been to serve others--our team, our clients, our client’s customers, our partners, our community--and to do so in a way that we can feel the satisfaction that comes from meaningful accomplishment. To that end, we appreciate your feedback and perspective, and we’re sorry your experience did not meet that standard. Additionally, we'd welcome the opportunity to discuss with you directly and would love a short meeting to understand more comprehensively this feedback. Like our mission, our values are important to us, as they guide our actions and decisions every day. We strongly believe in constant improvement, high-professionalism and a "one for all" approach to all we do. In our 15 years as a company, we've never had a layoff and consistently have leadingly low turnover for our industry. We are also intentional in our efforts to create processes and systems that help make team member hours manageable, while also holding ourselves accountable and responsible for delivering results and satisfying our clients. We celebrate family - of all shapes and sizes - and the commitments that come with it by offering flexible PTO, competitive benefits and best in class maternity/paternity leave. We are diligent to ensure an inclusive workplace, and females hold more than 50% of the management and leadership roles throughout the company. This is why we are surprised to see your review. We clearly missed the mark and would like to see what we can do to improve. Please consider our request for a meeting and contact our Head of HR so that we can schedule something ASAP. If we do not speak with you, best of luck in your future endeavors and thanks for all your brought to the team during your time at Forthea.