iTAM Sales - Inside Territory Account Manager Fortinet Employee Review

2.0
6 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Great products, great company with strong future.

Cons

The ITAM role might be the least desirable of job offerings. Trying to create a progression from BDR, to ISR, to ITAM, and the field, though the ITAM might be the worst position. I'm hearing from tenured staff that there are issues with how quotas are built, and appears to be some drama within that. I have experienced the quota issue personally. My quota was set at the beginning of the quarter, a new role was created that cut my territory down to about half, but they did not adjust quota. I spend more of my time trying to find my orders and less time selling. This process is not explained fully when you start working with the company. Management demands the use of using Salesforce for forecasting, but it's not used to track commissions, creating 2 sites for tracking orders. Also, orders can be placed and there's little to no requirement for the order to be tied to the ITAM, up to the individual to apply it. This could lead to missed order tracking, which leads to missed commissions, as well as an affect on reaching quota which could lead to performance reviews. Extreme amount of micro-management.

Explore other reviews about Fortinet

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

- On target OTE and uncapped commissions - Great overall work culture - A lot of cool Field marketing events - Ability to expense dinners, entertainment, gifts for clients - Great company vision and a broad security fabric portfolio with several third party validations for a well-known cybersecurity brand makes it easy to sell and be successful.

Cons

- New business quotas are the same for every seller at least on my team, who all have very different territories, some with more white space heavy accounts that can be much more challenging to hit quota compared to other territories. Quotas went up by 20% from previous year. - Too many internal systems to navigate - processes and sales enablement tools could be more efficient - You can be the top performer in your US sales segment, and still not make it to President's Club because of the way it's structured - competing against different segments and only top 3-4% get to go each year. Rewarding top performers in general is an area needing improvement in my opinion.

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Solid, stable, predictable. Most people are out of the office by 4 or 5 pm. Life is easy and expectations are low.

Cons

Little support for marketing. Fortinet has too many products and too many product lines - and every product owner is fighting for attention of sales. The company is firmly wedded to it's hardware roots. Fortinet has not invested in internal systems. Reporting is awkard and cumbersome, and adaption on enterprise AI is still a long ways off. There are no women in senior roles.

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