No upward movement potential - Program Specialist Fortrea Employee Review

3.0
19 May 2024
Recommend
CEO approval
Business outlook

Pros

You get to help people in need and feel like you can make a difference for some patients. Job is remote and they pay a stipend for internet costs etc...

Cons

There is very little upward mobility in this position currently because the company spun off from LabCorp and then there were layoffs. It's also very hard to make your mark in a program because it's very common to shift around from program to program pretty often and with that change supervisors, making it hard to make a lasting impression. Training is okay at best, as it usually is trying to impress clients with how quick it's done, and many times it feels like you're just pushed into taking live calls before you feel confident in your knowledge. You are given minimum time to handle the work from each call, often time meaning you have piles of work to catch up on , though it's slightly that from program to program. Some programs are inadequately staffed, trying to keep their costs down for meeting their expectations from their clients, but therefore causing unnecessarily large workloads the agents. There are also very few pay increases. I've been here for 4 years and I've had less than a dollar worth of increases of pay during that time.

Explore other reviews about Fortrea

5.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great people, good pay, good work life balance.

Cons

I can't think of any.

1.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In my experience, the greatest benefit of working here was the breadth of exposure I gained across my function. That said, much of it came out of necessity rather than design. Due to what I observed as persistent understaffing, high turnover, and recurring rounds of layoffs, I found myself taking on responsibilities that stretched well beyond any defined scope. If you're someone who learns by doing and can tolerate ambiguity, you will walk away having touched more than you would in a more stable environment. Benefits were adequate, though it was my experience that the company announced plans to eliminate dependent coverage starting in 2027, which was a meaningful shift for employees with families.

Cons

In my time here, I found role clarity to be nearly nonexistent. I went without a formal job description for the duration of my tenure, and despite raising it, leadership indicated for well over a year that it was being worked on. That pattern, in my opinion, reflected a broader cultural issue: change was frequent but poorly managed, and directional guidance from leadership felt inconsistent and at times difficult to trust. I personally felt that communication about the company's position and direction was not always straightforward. The organization also appeared, in my view, to default to workforce reductions as a primary business lever rather than investing in stabilization or accountability. When leadership gaps surfaced, my experience was that they were minimized rather than addressed directly. The culture within my dept was also something I struggled with. In my experience, there was significant misalignment around ownership and responsibility, and the dynamic felt more competitive than collaborative. Rather than pulling in the same direction, it often felt like individuals within the team worked against one another rather than in cooperation, which made an already challenging environment that much harder to navigate.

4
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